A leading energy company in Africa sought to enhance its IT capabilities and streamline SAP operations by establishing a IT Center of Excellence (CoE). Synarchy Consulting was engaged to design a structured CoE that would centralize SAP expertise, improve governance, and align IT operations with business strategy.
The result? A strategic roadmap, an optimized IT organizational structure, and a scalable IT governance framework ensuring long-term operational efficiency.
Operating in a dynamic and highly regulated industry, the company relied heavily on SAP for its core business processes. However, the absence of a dedicated CoE led to inefficiencies, operational silos, and limited scalability. Key challenges included:
SAP-related functions were embedded within various IT units, leading to inefficiencies.
No formal governance structure to oversee SAP initiatives and align them with business priorities.
Limited in-house SAP expertise and fragmented support structures.
Inconsistent service delivery and lack of integration across IT functions.
To overcome these challenges, Synarchy Consulting recommended a structured, data-driven strategy tailored to the client’s IT transformation goals and SAP optimization needs:
Conducted an in-depth evaluation of the existing IT landscape, SAP capabilities, and operational inefficiencies to identify key areas for improvement.
Designed a centralized SAP Center of Excellence, defining clear roles, governance structures, and operational workflows to enhance efficiency and alignment.
Developed a scalable IT operating model, incorporating structured training programs to bridge SAP competency gaps and upskill internal teams.
Established measurable KPIs to track SAP performance, service efficiency, and governance effectiveness, ensuring continuous improvement.
Developed a step-by-step transition plan to seamlessly integrate the SAP CoE within the existing IT ecosystem, minimizing disruption and ensuring.
The engagement delivered measurable impact, equipping the client with a structured IT and SAP governance model to drive scalable growth and long-term success:
Established a unified governance structure, eliminating inefficiencies and ensuring streamlined SAP management.
Optimized SAP service delivery by aligning IT operations with business objectives and industry best practices.
Strengthened SAP support frameworks, ensuring faster issue resolution and seamless operational continuity.
Designed a flexible SAP governance model, enabling long-term adaptability, innovation, and business growth.
At Synarchy Consulting, we drive IT transformation and IT excellence by designing scalable, data-driven strategies tailored to business needs. Our expertise in IT governance, IT service optimization, and process standardization ensures that organizations achieve operational efficiency, service excellence, and long-term scalability.
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